UK Orders
All UK orders* over £50.00 qualify for Free Next Day Shipping via DPD and email and or SMS notifications will be sent providing a 1hour delivery window.
Next Working Day is defined as Monday to Friday.
We endevour to despatch all orders placed before 3.00pm Monday - Friday on the same day.
Orders placed after this time will be despatched the following working day.
*Next Day DPD service is not available for Northern Ireland, Off Shore Locations or the Highlands. These orders will have a surcharge applied.
EU Orders
Depending on the destination DHL or DPD courier services, or Royal Mail, will be used to make delivery. At the checkout before payment is made you will see the service that will be used and associated cost. Delivery speed varies depending on which country you are in but all orders are targeted for a maximum of 8 working days to arrive, unless complications are experienced, and most are 2-4 days.
Quick customs clearance
Orders sent using secure and discreet packaging methods
International Orders
USA
Orders are shipped via Deutsche Post and are on average 7-12 working days under normal circumstances.
For a faster shipping, DHL Express is available with 2-3 working days.
Worldwide
All orders are sent via either Deutsche Post or Royal Mail and travel through your local Postal Service once in your country.
Delivery times are an average of 5 -14 working days depending on country.
Quick customs clearance
Orders sent using secure and discreet packaging methods
Notice:
It is your responsibility to check to ensure that any products you purchase from JW Supplements are legal for personal use in your country of residence. JW Supplements accept no responsibility for packages seized by customs or other border agencies, and no replacements or refunds will be sent for seized orders.
Non-Delivery
UK
You should inform us if you have not received your order within 2 days. We will not be able to follow up any claim for non-delivery placed with us more than 25 days after dispatch.
Please always check tracking for any indication of delays before contacting us.
It is your responsibility to ensure that someone is available to receive the parcel. The courrier company will always attempt a second delivery. Should the parcel be resent to us, an additional charge of £5 will be applied for redelivery.
EU
You should inform us if you have not received your order within 5 days. We will not be able to follow up any claim for non-delivery placed with us more than 25 days after dispatch.
Please always check tracking for any indication of delays before contacting us.
International Orders
You should inform us if you have not received your order within 14 days. We will not be able to follow up any claim for non-delivery placed with us more than 25 days after dispatch.
Please always check tracking for any indication of delays before contacting us.
For All Orders :
We do need to state that it is the customer's responsibility to ensure they are present to sign for their parcel. In no way can JW Supplements be held liable for failed deliveries unless either party has been negligent in their duty to deliver.
Imports Infos :
We are based in the UK and export our products worldwide. We try to accommodate as wide a network of customers as possible, therefore we ask all customers based outside the UK to familiarise themselves with local customs regulations regarding the import of supplements.
We will endeavour to ensure that the item is delivered as quickly and efficiently as possible, but if an item is returned through customs, we will require the item to arrive at our premises before we will reship or issue a refund.
Please note that there may be additional charges for imported extras. We advise our customers to check the import rates for supplements.
In the rare event that a shipment is destroyed by the customs authorities for any reason, we take no responsibility for this event, and seeking a refund for lost items would be a matter between the customer and the customs authorities.